Snatch Eleven Return & Exchange Policy

Your comfort, confidence, and satisfaction come first.

At Snatch Eleven, we are committed to making sure you love your scrubs. Because your uniform plays a role in your comfort and performance every day, we’ve created a return and exchange policy that is fair, simple, and designed to protect both you and the integrity of our products.

🕒 7-Day Return & Exchange Window

You may initiate a return or exchange within 7 days of receiving your order.

🔁 Exchanges (Size, Color, or Style)

We gladly accept exchanges for:

• A different size

• A different color (if available)

• A different style within the same price range

Exchanges are processed based on stock availability.
If an item is out of stock, you may opt for:

• Store credit, or

• A different available product

Exchanges are the fastest way to ensure you get the desired fit or color.

💳 Refund Eligibility (Limited Cases Only)

To protect our business and maintain strict hygiene standards, refunds are only offered for:

• Defective items

• Incorrect items

• Damaged items upon arrival

If your item qualifies for a refund, it will be issued to your original payment method once the return is inspected and approved.

Refunds are not offered for:

• Change of mind

• Fit preference

• Wrong size selection

• Items worn or washed

• Items without tags

Instead, these orders are eligible for exchange or store credit.

📦 Condition Requirements for All Returns & Exchanges

To be accepted, items must be:

• Unworn

• Unwashed

• Free of stains, scents, makeup, deodorant marks, or pet hair

• In original condition

• With all tags attached

Any item that shows signs of wear or damage cannot be accepted for hygiene and quality-control reasons.

🚫 Non-Returnable Items

For safety, hygiene, and quality standards, the following items are final sale:

• Clearance items

• Discounted items

• Items worn to work

• Items showing signs of wear, washing, or damage

• Items without original tags

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📮 Return Shipping Costs

• Customers are responsible for the cost of return shipping for exchanges or store credit.

• Snatch Eleven covers return shipping only for defective or incorrect items.

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🧾 Order Issues

If you receive an incorrect, defective, or damaged item, please contact us within 48 hours of delivery along with clear photos. We will prioritize your case immediately.

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📧 How to Start a Return or Exchange

Please email our support team at:
support@snatcheleven.com

Include:

• Full Name

• Order Number

• Item(s) you wish to return or exchange

• Reason for return/exchange

• Photos (if the item is damaged or incorrect)

Our team will respond within 24–48 hours with next steps.

🤝 Our Promise to You

At Snatch Eleven, we take pride in delivering premium scrubs that elevate your confidence and support you through long shifts. Our return and exchange policy is designed to ensure your experience is smooth, clear, and always centered around your satisfaction — while maintaining the quality standards we stand for.